AI Co-Pilot
Empower agents with real-time smart replies, procedural guidance, and proactive assistance to resolve issues faster and more accurately.
Our AI Co-Pilot acts as a real-time assistant for every agent. It listens to conversations, understands context, and provides instant support. This includes suggesting the best responses to customer queries, offering step-by-step procedural guidance for complex issues, and proactively flagging opportunities or risks. By reducing cognitive load, the Co-Pilot allows agents to focus on what they do best: building rapport and solving customer problems with confidence and empathy.
Co-Pilot Impact Metrics
-45s
Reduced AHT
+12%
First-Contact Resolution
-30%
Agent Ramp-Up Time
Key Benefits & Capabilities
- Reduce agent ramp-up time with on-the-job guidance.
- Improve First-Contact Resolution by suggesting correct procedures.
- Ensure brand voice and policy consistency across all agents.
- Boost agent confidence and reduce cognitive load during complex calls.
- Proactively identify and flag up-sell or retention opportunities.