AI-Powered Knowledge Base
Build a smart, self-service knowledge base that helps agents find answers instantly and identifies knowledge gaps automatically.
Create a knowledge base that works for you. Author articles with our full-featured CMS, and let our AI provide intelligent search and proactive suggestions to agents during live interactions. The system also analyzes customer inquiries to automatically identify knowledge gaps, suggesting new articles that need to be created.
Instant Answers, Smarter Support
-80%
Agent Search Time
100%
Automated Gap Detection
+15%
Self-Service Success Rate
Key Benefits & Capabilities
- Proactively suggest relevant articles to agents during live conversations.
- Enable fast, accurate answers with AI-powered semantic search.
- Automatically identify and flag knowledge gaps based on customer inquiries.
- Significantly reduce agent search time and improve FCR.
- Maintain a single, reliable source of truth for your entire organization.