Customer Journey Analytics
Visualize end-to-end customer journeys across multiple interactions to identify friction points and optimize workflows.
Understand the complete customer story. Our analytics tools ingest data from all channels to map out end-to-end customer journeys. Visualize how customers move between channels, identify common points of friction or failure, and discover opportunities to create more efficient and satisfying automated workflows.
Optimize Every Step
-25%
Friction Point Reduction
-18%
Repeat Contact Rate
+22%
Workflow Automation
Key Benefits & Capabilities
- Visually identify and eliminate friction points in your processes.
- Optimize self-service channels and automated workflows.
- Understand the root causes of repeat contacts and channel switching.
- Design more efficient and satisfying customer experiences, backed by data.
- Discover new automation opportunities you didn't know you had.