Live Transcription & Sentiment
Get real-time, speaker-separated transcripts of every call, complete with line-by-line sentiment analysis.
Understand the conversation as it happens. Our platform provides real-time, highly accurate, speaker-separated transcripts for every voice interaction. Each line is analyzed for sentiment, giving supervisors and QA teams a micro-level view of the conversation's emotional journey, pinpointing exact moments of satisfaction or friction.
Real-time Conversational Intelligence
95%
Transcription Accuracy
<1s
Keyword Alert Latency
+10pts
Sentiment Shift Detection
Key Benefits & Capabilities
- Gain 100% visibility into every spoken conversation.
- Monitor for compliance and keyword mentions in real-time.
- Instantly identify topics and customer sentiment as they happen.
- Enhance agent coaching with precise, time-stamped context.
- Improve accessibility and provide searchable records of all calls.