Sentiment Analysis Suite
Track customer sentiment trends in real-time across all channels to understand the emotional drivers behind interactions.
Go deeper than just words. Track customer sentiment trends in real-time across all channels to understand the emotional drivers behind interactions. Proactively identify frustrated customers, recognize brand advocates, and use emotional data to improve agent training and overall customer experience.
Understand Every Emotion
94%
Sentiment Accuracy
+25%
At-Risk Customer ID
+10pts
Agent Empathy Score
Key Benefits & Capabilities
- Understand the 'why' behind customer satisfaction scores.
- Proactively identify at-risk customers based on negative sentiment.
- Measure the emotional impact of new products or policy changes.
- Objectively evaluate agent empathy and communication tone.
- Discover the key drivers of both positive and negative experiences.